QUALITATIVE-CONTRIBUTIONS-RESUMESLots of people tell me that they don’t have any accomplishments to highlight on their resume. But, if you’ve been in a job for any reasonable length of time, you have contributed something that’s of value to your current AND future employers – in the qualitative realm.  And, you want to keep track of it.

What kind of stuff am I talking about? Just a few places to look are internal and client relationships, finished products and services, customer satisfaction, positive feedback, workplace morale, problems solved creatively, and engagement (not the prenuptial kind….). Two examples of “engagement” are a High School Teacher referencing their classroom full of attentive, actively participating students. Or, an Event Coordinator might make note of quality engagement by the buzz-volume level in a hotel conference full of meeting participants.

Let’s say a client exclusively asks for your assistance when doing business with your company. This is a strong indicator you have built a quality relationship with your customer. When customers have positive experiences because of your attentiveness, they feel genuinely cared for and they are more likely to refer others and give repeat business with your employer. Although you might not have numbers, it is logical to assume that happy customer will directly or indirectly add actual dollars to your employer’s revenue. It’s important for you to take the credit – in your resume.

No matter what your work responsibilities are, the outcome of your efforts or the way you conduct yourself in your job can result in remarkable quality that absolutely matters to your organization’s health and success. Keep your eyes and ears open for indicators of quality in your work.


  • You initiated a change in the way meetings are conducted, improving the overall happiness and productivity of your team members.
  • You assisted a co-worker when they were overloaded with work. That’s team work!
  • You made a well-timed suggestion to resolve an ongoing conflict that kept a valuable team member from leaving.

Do you receive positive comments consistently in certain areas of your annual evaluation? Do co-workers, supervisors, or clients give you compliments on the difference you’ve made in the workplace? Do others demonstrate that they like the results of your work? Keep a record of everything. It will come in handy when it’s time to discuss a salary increase, the annual bonus or when you are interviewing for a new opportunity in your career.

Keep up the good work AND keep track of your contributions, no matter how much they appear to be just a regular part of “doing your job.” Doing it well matters and so does letting others know what you contribute to your company.

Doug Anders
Oregon Career Counselor, Professional Resume Writer